"Thank you! Thank you! Deb and all of you have been so on top of every aspect of this purchase. I do appreciate all of your efforts and the professional way in which you have managed the entire process...and the personal attention that you have given me.

Deborah is a big asset to your company. I met a life long friend when I met her. Her disposition along with her knowledge of timeshare, her attention to detail and her responsiveness defines "excellent customer service." You Go Girl!

I am looking forward to going to many wonderful places!"

Shirley Wair
Clinton, MD

"Thanks again, Deborah for all of your help. I appreciate your knowledge, professionalism and, at the top of the list, the special care and time you took answering my questions and concerns, which ultimately help me make my decision. I had been looking for a timeshare property for a couple of years now and I know that it was meant for me to wait and that the time was right when I met you."

Shirley in Clinton, MD

"I will surely refer you and the Holiday Group to people I know. Thank you for your thoroughness and professionalism. With my purchase being complete, you could have given me a simple answer and shrugged my requests off, but you didn't.

Holiday Group, and you in particular, do understand what customer service is. I hope to have the good fortune of being able to do business with you again."

John & Michelle
Bradford, Ontario

"I have purchased 3 timeshares in the past 6 months and each one of the transactions was flawless, and taken care of with the utmost professionalism. I have shared my experiences with family and friends in hopes that they too will share in the joy of purchasing timeshares with your company. Looking forward to many more years of business with the Holiday Group."

Jeff Batta
Oldenburg, Indiana

"Thank you all for the effort in making this transaction so enjoyable. I especially would like to commend Deborah Jones for all she did for us. We found Deborah to be a true professional, who took the time to explain everything to us. But, above all, someone who truly cares about customer relations and looking out for the best deal we could get."

Mike Norton and Liisa Allicock-Norton
Scarborough, Ontario

"I especially would like to recommend Deborah Jones for all she did for us. We found Deborah to be a true professional, who took the time to explain all to us. But above all someone who truly cared about customer relations and who looked out for the best deal we could get. I look forward to further information from Holiday Group!

Mike Norton and Liisa Allicock-Norton
Scarborough, Ontario

"I wanted to take and minute and tell you how terrific it has been to work with you.

When I decided against purchasing a fabulously priced timeshare resale at a location we love, because we needed to focus our funds on another family related purchase, you showed me why it did not make sense to lose the great deal that was available to us. You gave me an alternative way to accomplish both purchases, such as financing.

The thing that I admire about your help is that you were persistent and enthusiastic right up to but definitely not going over the line, which makes a salesperson "pushy". I'm a married salesperson and he and I both realize that this is a great, and not too common, skill to have. And I believe it comes from three things:
1. Caring for the customer's well-being.
2. Being creative in problem solving.
3. Being a "won't take no for an answer" salesperson.

You have all three ingredients, the perfect mix!"

Carol J. Lubin
San Diego, CA

Thank you Deb. I have to say, I am very impressed with the response that I have received from you and from Holiday. This could have been very ugly~ but you handled it quickly and professionally with a smile! I will continue to recommend you and Holiday when someone is in need of a timeshare, and you can be sure with this service, when we are ready to add to our timeshare I will be calling you at Holiday Deb. Have a fantastic week,

Shannon Kane

Just wanted to take this opportunity to "Thank you" for the time you put into finding us the correct timeshare. I know my husband Bill had very specific things in mind and you took the time to find the exact deal for us. Even though it is part of your job, the many times you called and how cordial and polite you were was the deciding factor in dealing with your company. We had many other people contacting us, but the confidence my husband felt due to the polite way you treated us made the difference and we were willing to wait until you were able to locate what we wanted and work with you. We both have spent our careers working with the public and know how important it is to have a positive imagine. You did an excellent job and we will recommend you to our friends and others looking to purchase a time share. Once again many thanks for finding us what was right for us and your many efforts you put into it. It was a pleasure doing business with you. We wish you continued luck with your endeavors and a great day.

Bill and Linda

Deborah has been diligent, pleasant, attentive to my questions, and she follows through, an important quality in any worker.

Sincerely,
A client whom purchased,
Lois M.
Connecticut

You're most welcome. We think you're great and feel like we are doing a real service for the folks we refer to you.

Barry and Ranate
Capitola, CA

"Purchasing our 2^nd timeshare from Holiday (we purchased our first one in 1997 directly from the developer) was a very smooth and fast process. WE were a little worried as we're not the type to buy anything online or by telephone. After talking to Deb Jones we felt very comfortable proceeding with our exciting purchase at Fairmont Vacation Villas at Riverside.

I work in a very large office and every time anybody mentions the word "Holiday", I always mention your fantastic company, how much fun it is to own a timeshare and to be able to exchange it all over the world.

When your newsletters arrive on my computer, usually during the night, I always forward it to my office computer and share all the good deals with my co-workers."

Connie Martai
Calgary, Alberta